Privacy Policy

Information We Collect

We may collect information that you voluntarily provide, including:

• Name
• Email address
• Mobile phone number
• Mailing address
• Languages spoken
• Interpreter qualifications and certifications
• Availability and scheduling information
• Employment or independent-contractor information
• Resumes, identification documents, W-9 forms, and related onboarding documents
• Client service requests and assignment details
• Payment and billing information
• Communications sent to or received from Lincua Academy

Technical Information

We may also collect technical information such as your IP address, browser type, device information, referring pages, and website usage data.

How We Use Information

We may use information to:

• Process interpreter applications and contractor onboarding
• Match interpreters with available assignments
• Create, schedule, confirm, modify, and cancel interpretation assignments
• Communicate with interpreters and clients
• Send assignment offers, confirmations, reminders, and schedule updates
• Process payments and billing
• Maintain business, security, compliance, and operational records
• Improve our website, dispatch platform, and services
• Respond to questions and support requests
• Comply with applicable legal requirements

SMS Communications

When an interpreter or other recipient expressly opts in to receive text messages from Lincua Academy, we may send operational SMS messages concerning available interpretation assignments, assignment confirmations, scheduling updates, reminders, cancellations, urgent replacement requests, and account or service-related notifications.

Message frequency varies depending on assignment activity and client demand. Message and data rates may apply.

Reply STOP to unsubscribe from SMS messages. Reply HELP for assistance.

Consent to receive SMS messages is not a condition of purchasing services or entering into an independent-contractor relationship with Lincua Academy.

Mobile Information and SMS Consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with service providers that assist us in delivering operational services, such as messaging, hosting, customer support, payment processing, or dispatch services. Those providers may use information only as necessary to perform services for Lincua Academy.

Text-messaging originator opt-in data and consent will not be shared with any third parties.

How We Share Information

We do not sell personal information. We may disclose information:

• To clients or interpreters when reasonably necessary to coordinate an assignment
• To vendors and service providers that support our operations
• To payment processors and professional advisers
• When required by law, regulation, subpoena, court order, or governmental request
• To protect the rights, safety, property, and security of Lincua Academy, our users, or others
• In connection with a merger, acquisition, financing, or sale of business assets

Cookies and Website Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, measure traffic, prevent fraud, and improve performance.

You may control cookies through your browser settings. Disabling cookies may affect certain website functions.

Data Security

We use commercially reasonable administrative, technical, and organizational safeguards intended to protect personal information. No electronic transmission or storage system is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain information for as long as reasonably necessary to provide services, maintain operational and financial records, resolve disputes, enforce agreements, and comply with legal obligations.

Your Choices

You may contact us to request that we update or correct information you provided.

You may stop receiving marketing emails by using the unsubscribe instructions contained in those emails.

You may stop receiving SMS messages by replying STOP.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Third-Party Services and Links

Our website or communications may contain links to third-party websites or services. Their privacy practices are governed by their own policies, not this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy periodically. Changes become effective when the revised policy is published on this page with an updated effective date.

Contact Us

Contact Lincua Academy using the public contact information shown on this website.